Paypal Siding With Seller

Sent jacket back in same box it arrived in.

Paypal siding with seller.

7 mar 2 2011. Bought an item from a eastern european country off ebay turned out to be a chinese fake after opening a case was instructed by paypal to send the fake item back which is illegal out of my pocket and trust someone who they agreed sold me a fake item. Paypal is just a payment processor pass through. I recently sold an item through ebay to an international buyer who filed a not as described dispute through paypal on the day he received the item.

I m a long time ebay seller with 100 feedback. The process can also tie up funds and impact cash flow. Seller sent me an email in the spirit of xmas they would refund if i sent jacket back minus shipping. Seller lied to paypal and told them the jacket had an oil stain on it.

Say the buyer ordered a pink scarf but received a green one instead. What paypal seller protection doesn t cover. Paypal siding scam sellers i had 2 cases in which i bought items online and when they reached me they were not as described. Paypal can t prosecute for counterfeit items.

Seller protection doesn t cover buyer claims for items received that are significantly not as described snad. In other words what the buyer received doesn t match what they ordered. The buyer claimed that the item was damaged and materially different from what was pictured. Seller protection for merchants.

First sellers should only ship items to the address paypal provides. Jacket was new and in mint condition. Paypal chargebacks can cost ecommerce sellers time and money. Paypal sided with the seller and seller got both the jacket and my 219 99.

We ve got your back set up paypal merchant account. If you wanted to prosecute the seller to get a refund you would need to do that through legal chanels not paypal. Paypal offers sellers a certain level of protection from fraudulent purchases if they follow their seller protection rules. Paypal siding with seller of fake counterfeit items.

I still left negative feedback and i am happy that i did not pay that much for the handbag. Our seller protection policy will protect your online sales minimize claims and chargebacks and help prevent merchant fraud. Go ahead set up shop. So if you want to use paypal the recover funds you need to go through paypal and follow paypal policies.

We know selling online securely is a challenge for merchants. When it comes to transaction disputes paypal is known for siding with the customer. I had paypal side with a seller who sold me a handbag and he stating that it was in excellent used condition and once i received the handbag it had big holes and fraying on the side and paypal sided with the seller. But paypal chargebacks are slightly different because sellers need to deal with a buyer s credit card company.